FAQ - K11

faq

1
How can I enroll in K11 Kulture Academy courses at K11 Select?
KLUB 11 Gold Card Members / Pre-Members can sign up for K11 Kulture Academy courses at K11 Select. General customers or Artist KLUB members will need to register as a KLUB 11 Pre-Member to join the courses.
2
Are there any birthday offers for KLUB 11 Black Card / Gold Card members when enrolling in K11 Kulture Academy courses?
Yes. KLUB 11 Black Card / Gold Card Members can enjoy 50% off on the course fee / K Dollar redemption when enrolling in K11 Kulture Academy courses during their birthday month. Each member can enjoy this offer once and it is applicable to 1 class / module only. If a member enrols in more than 1 course, the 50% discount will apply to the course of the highest value.
3
Can I reschedule courses or get a refund after application?
No.
4
Can I transfer the course fee and my place to others after application?
No.
5
What payment methods are available for online applications?
You can pay by Visa or MasterCard.
6
What should I do if my payment failed?
If you can't get your payment to go through, please 1) Ensure all the data is input correctly (including the card number, expiry date, etc.) 2) Try using another credit card 3) Contact us at 3118 8070 / enquiry@k11.com